Refund & Cancellation Policy

CineVa follows a transparent and fair refund and cancellation policy aligned with its usage-based pricing model.

Service Fees

CineVa charges service fees only on applicable transactions or services. Offline box office sales are not charged.

Refund Eligibility

Refunds, if applicable, are evaluated on a case-by-case basis depending on service usage, technical issues, or billing discrepancies.

Cancellation

Customers may indicate discontinuation of services by contacting CineVa support. No long-term lock-in or cancellation penalties apply unless contractually stated.