Service Level Agreement (SLA)

This SLA outlines CineVa’s service commitments, uptime goals, and support response standards.

Service Availability

CineVa targets high availability for all production systems, excluding scheduled maintenance.

Support requests are handled based on severity and operational impact. Dedicated escalation channels are provided to active customers.

Planned maintenance will be communicated in advance whenever possible to minimize operational disruption.

This SLA does not cover issues arising from third-party services, customer-side infrastructure, or misuse of the platform.